IMPORTANT NOTICE

UPDATE: 1 October 2019
PIN SECURITY

We are pleased to announce that the new PIN security feature is now completed!

This year there will be changes when members use the hampsta card in-store. From the 1st of DECEMBER you will now be prompted to enter a PIN number just like when you use an EFTPOS card.

It’s super easy to add your PIN, Click here to complete the process or call our team on 0800 364 364 and they can help you. 

Make sure you have your mobile number registered to your hampsta account in-order to complete the PIN set-up.

Please note: Your new 4-digit PIN will also give you access to your online account and replace any access code set previously.

Many thanks.

The hampsta Team.

 

PIN Security FAQ’s
How do I set-up my new PIN?

Do I use ‘credit’ when in-store paying for my purchase?

YES

Do I have to set my own PIN or is there a default PIN already loaded?

NO, you will need to set-up your PIN yourself; you will need to set-up the PIN using the mobile number registered to your hampsta account.

I no longer have the mobile number that I registered with, how can I change the mobile number?

Ring the help desk number on 0800 364 364. They are only open during office hours. Mon – Friday 8.30am – 5pm.

How do I use my hampsta card at the EFTPOS machine?

It’s super easy! Just ‘Swipe’ the card, Select ‘Credit’, enter in your new 4-digit PIN then press ‘Enter’ or follow the on screen prompts at the POS machine.

What if I encounter a problem that isn’t listed?

Ring the help desk number on 0800 364 364. They are only open during office hours. Mon – Friday 8.30am – 5pm.

What happens if I enter the PIN number in-correctly more than 3 times?

Your card is locked and you will need to ring the help desk number on 0800 364 364. They are only open during office hours. Mon – Friday 8.30am – 5pm.

Can I use my old access code that I use online in-store?

NO

How much does it cost to send SMS to set-up 4-digit PIN?

Nothing, its free

Is my 4-digit PIN also the same PIN I use to access my account online?

YES